Cambridge House Surgery

Bentilee Neighbourhood Centre, 231 -251 Dawlish Drive, Bentilee, Stoke-on-Trent, ST2 0EU

Telephone: 01782 219075

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Coronavirus – Covid -19

Two years on and we are still striving to provide as normal a service as possible alongside minimising the risk of spreading coronavirus. In spite of the impending relaxation of the lockdown, please be aware that the virus is still present and we still need to be very cautious. You will not be able to phone and book an appointment without being assessed by a GP over the phone. If you have already spoken to a doctor or nurse about the problem, we will accept email communications at Please mark the email for the attention of the relevant clinician. If you have no internet access, please phone the surgery to book a telephone consultation.

We are still asking patient to wear a mask when coming into surgery to safeguard all our staff, so that we do not pass it on to our patients.

Patients can now book face to face appointment or can also ask for a telephone consultation if they prefer. If you develop symptoms of coronavirus prior to your appointment, please contact the surgery to check whether it is still safe to come in.

It is safer for everyone if you can avoid coming to the practice, so please order repeat prescriptions using online access, via the chemist or by email

We appreciate your co-operation in these challenging times.
Updated 07.05.2020

The government have provided useful guidance for employees. If you require advice on working during Covid-19, or if you are looking for an isolation note for your employer, please visit this site:
Updated 23.04.20
Please help slow the spread of Covid-19 by using this symptom checker app. It takes less than a minute to report each day, whether you have symptoms or not. Click on the link for further information and to download the app You can also see what the Covid-19 situation is in your area. Thank you.
Updated 19.04.2020
Click on the following link for help on what to tell your children about coronavirus Answering children’s questions about the Coronavirus

Useful information available

There’s lots of information on the Dorset Council website, this includes contact information and ideas for things to do, including for children when they’re at home. Here are some of the links:

Coronavirus Advice

Please click here for advice on how to take care of yourself and others with Coronavirus
Updated 07.04.2020

As you may be aware, we are managing patients remotely as far as is possible. This includes telephone consultations, video consultations, and advice being given via SMS or email. The phone lines are at full capacity so there may be some delay in responding to calls. This can be accessed via our website
Updated 24.03.2020

Cambridge House Surgery will be triaging all patient requests for appointments. Please call the surgery for a telephone/video consultant in the first instance. This helps the doctor to assess your needs. If your problem can be managed with a quick response, we will email or send an SMS text. You may receive a telephone call at some point, but not necessarily at an appointed time. The doctors will attempt to call you twice, so please be prepared to answer if you have requested a call. Please note, the number may come up as withheld. Thank you for helping us to help you.
Updated 22.03.2020

We regret that in these exceptional circumstances the practice is currently unable to write any letters for patients who are making a holiday refund insurance claim.

This service is non contractual and as such we are under no obligation to offer this. We hope you will understand that the GPs need to focus upon the clinical needs of their patients at this difficult time.

The Government announced on 17th March that: –

The Foreign & Commonwealth Office (FCO) now advises British people against all non-essential travel worldwide. This advice takes effect immediately and applies initially for a period of 30 days.

As such, insurance claims can be requested on this basis. Full details can be read at
Updated 20.03.2020

Use this service if you have to stay at home because of coronavirus and you need a note for your employer.

If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.

You can also use this service for someone else.
Updated 20.03.2020

We are preparing to lose a percentage of our dedicated workforce due to coronavirus, so please help us to help you.

If your email is a request for a prescription, please sign up for Online Access. To do this please email us a copy of your passport or driving licence and we will email you information to be able to order directly from your medical record. Please note, at this current time we will only provide access to prescriptions. You can also do this for your children until their 11th birthday.

Please use to make any other requests, including administrative requests.

Thank you for your cooperation.
Updated 19.03.2020

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP Practice.
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you cannot go online, or are advised to do so by the online service.
For the latest Covid-19 advice please visit
Updated 17.03.2020

Due to concerns regarding Coronavirus, Wareham Surgery will be screening patients who want to be seen on the day.

DO NOT come to the surgery, instead email or call 01782 219075 so your suitability to attend can be assessed.

If you think you may have Coronavirus, stay home and go to this website

If you have booked an appointment to see a GP or nurse, this may be converted to a telephone or video consultation.

Please make sure we have up to date contact details for you, this will make it easier for us to update you on the current situation. If you have an email address and/or you consent to SMS please let us know. You can update this online if you have access.

Thank you for your cooperation.


Opening Times

  • Monday
    07:30am to 06:00pm
  • Tuesday
    07:30am to 06:00pm
  • Wednesday
    07:30am to 06:00pm
  • Thursday
    07:30am to 01:00pm
  • Friday
    07:30am to 06:00pm
  • Saturday
  • Sunday
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